Privacy Policy and Terms of Use

JimYellowpages is required to collect and use certain information about individuals, i.e., customers, suppliers/vendors, business contacts, employees, and the third parties with whom JimYellowpages has a business relationship or may need to contact. This policy describes, how JimYellowpages collects, receives, possesses, stores, deals or handle personal information including sensitive personal information about you and ensure that the same are available for review by you. The personal information must be collected, handled and stored to meet the data protection standards as well as legislative requirements. This policy ensures to comply with data protection law and follows the good practice and protects the rights of employees, customers, suppliers/vendors, business contacts, employees, and the third parties and how to stores and processes data and protects from the risks of data breach.

This policy governs the JimYellowpages.com website, irrespective of the digital device or medium from which it is accessed. This policy shall apply equally to all of our vendors, service providers, representatives, employees, and any other third parties. JimYellowpages undertakes to only collect and use personal data voluntarily provided by you. You are able to browse our platform without disclosing any personal information. However, you have to provide limited personal data to us, as may be required, in order to register or to avail certain services from us.

It applies to all data that JimYellowpages holds relating to identifiable individuals, even if that information technically falls outside of the Privacy & Data Protection law. The said information includes, Names, address, mobile/telephone numbers, email Id of users and any other information collected or received by users while accessing or using our platforms/service.

This policy applies to all contractors, suppliers, customers, users, vendors, sellers, partners, and other third party, accessing or using our platforms/service. It also applies to the head office, branches office and other offices of JimYellowpages and all employees/officials of Jupiter Infomedia Limited, the company that owns JimYellowpages.

This Privacy Policy is part of JimYellowpages’s Terms of Service and covers the treatment of user information, including personally identifying information, obtained by JimYellowpages, including information obtained when you access the JimYellowpages platform, use the JimYellowpages Service or any other software provided by JimYellowpages. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of our Platform. This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage.

In the course of carrying out its various functions and activities, JimYellowpages collects information from individuals & third parties and generates a wide range of information which is stored at our platform. This information can take many different forms, such as, corporate records, financial records, legal records, contracts, letters received from third parties, personnel/employee’s records, invoices, completed application forms, contact lists, email communications and attachments, photos etc. JimYellowpages collects information in order to provide and continually improve its products & services. The information may be collected online or offline. Regardless of the collection method, the same privacy protection shall apply to all data/information including personal information.

JimYellowpages collect Personal Information from you in a variety of ways when you interact with us through our services, such as, installing, accessing, or using our Services. In the course of registering for and availing various services we provide from time to time through our website www.jimyellowpages.com, you may be required to give your name, residence address, workplace address, email address, etc.

The data/ information collected shall be used for the purpose for which it has been collected. JimYellowpages uses the data for the following purposes:
1. To provide services.
2. To fulfil your requests for products and services and communicate with you about those requests.
3. To respond to reviews, comments, or other feedback you provide us.
4. To help us personalize our service offerings, websites, and advertising.
5. To provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Services.
6. To recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with JimYellowpages.
7. To operate, provide, develop, and improve the products and services that we offer our customers.
8. To provide our services and to support our core business functions.
9. To display interest-based ads for features, products, and services that might be of interest to you.
10. To prevent and detect fraud and abuse in order to protect the security of our customers,
11. The User's Personal Data may be used for legal purposes by JimYellowpages in legal proceeding at the stages leading to possible legal action arising from improper use of JimYellowpages services.
12. For operation and maintenance purposes.

Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only. We do not sell Personal Information. If you are a consumer/ user of our services, your Information shall be shared with our subscribers/advertisers and you shall be given consent to the same. Further, the subscribers / advertisers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any Product / Service or Product / Service of any subscriber / advertiser.

If you are a vendor/seller/business entity availing our services, your information shall be shared with our users, customers, callers, subscribers/advertisers who are seeking our services. You are hereby giving us the consent to share the details.

We use your personal information to assist vendors, service providers, and business partners in handling and fulfilling orders; enhancing customer experience, resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our products/services, inform you about offers, products, services, and updates, customize and enhance your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

Personal /Sensitive personal data may be processed if such processing is necessary, for any function of Parliament or any State Legislature and/or for the exercise of any function of the State authorised by law for the provision of any service or benefit to the data principal from the State, or the issuance of any certification, license or permit for any action or activity of the data principal by the State.

Personal data/Sensitive personal data may be processed if such processing is (a) explicitly mandated under any law made by Parliament or any State Legislature; or (b) for compliance with any order or judgment of any Court or Tribunal in India.

Personal data/ Sensitive personal data may be processed if such processing is necessary— (a) to respond to any medical emergency involving a threat to the life or a severe threat to the health of the data principal or any other individual; (b) to undertake any measure to provide medical treatment or health services to any individual during an epidemic, outbreak of disease or any other threat to public health; or (c) to undertake any measure to ensure safety of, or provide assistance or services to, any individual during any disaster or any breakdown of public order.

Personal data may be processed if such processing is necessary for the following:
(a) recruitment or termination of employment of a data principal
(b) provision of any service to, or benefit sought by, the data principal
(c) verifying the attendance of the data principal
(d) any other activity relating to the assessment of the performance of the data principal.

In addition to the grounds for processing contained aforesaid, personal data may be processed if such processing is necessary for such reasonable purposes as may be specified after taking into consideration
(a) the interest of JimYellowpages in processing for that purpose
(b) whether JimYellowpages can reasonably be expected to obtain the consent of the data principal
(c) any public interest in processing for that purpose
(d) the effect of the processing activity on the rights of the data principal
(e) the reasonable expectations of the data principal having regard to the context of the processing.

The reasonable purposes mean and includes, prevention and detection of any unlawful activity including fraud; whistle blowing; mergers and acquisitions; network and information security; credit scoring; recovery of debt; processing of publicly available personal data. However, JimYellowpages ensures the protection of the rights of data principals.

Other users of JimYellowpagesmay see your ratings submissions in a way that is consistent with the use of the JimYellowpages. For example, a rating of "XYZ Enterprise" on JimYellowpages will be available to every user of the JimYellowpages.

We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the JimYellowpages.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to: (a) respond to subpoenas, court orders, or other legal process or to government/ law enforcement agencies requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, companies, or others. (e) for purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.

We may disclose your personal information to third parties, such as vendors, sellers, service providers, business partners and other stakeholders. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data and links, etc. We do not disclose your personal information to third parties without your explicit consent. These third-party service providers may have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

We disclose the account and other personal information when we believe such disclosure is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of JimYellowpages, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

JimYellowpages shall share/disclose the data/information, without obtaining prior consent from You, with Government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.

JimYellowpages shall not transfer sensitive personal data or information including any information, to third parties in India, or outside India, except under the following circumstances:
1. To fulfil your requests for products and services
2. To fix errors, and improve the usability and effectiveness of the Services
3. To fraud prevention, public safety and legal functions
4. To prevent and detect fraud and abuse in order to protect the security of our customers, JimYellowpages, and others
5. It is necessary for the performance of the lawful contract between JimYellowpages and data principal; or where data principal has consented to data transfer.

JimYellowpages holding sensitive personal data or information shall not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. JimYellowpages has framed the data retention policy and it retains all sorts of data/information including sensitive personal data or information in accordance with data retention policy. The data/information shall be de-identified/ destroyed, when the purposes of data collection can be achieved, in accordance with our data retention policy.

Personal information shall be erased if their storage violates any of the data protection law or if knowledge of the data is no longer required by JimYellowpages or for the benefit of the data providers. Additionally, JimYellowpages has the right to retain the personnel information for legal and regulatory purpose as per applicable laws. JimYellowpages shall perform an internal audit on an annual basis to ensure that personal information collected is used, retained and disposed-off in compliance with the applicable law.

JimYellowpages shall establish and facilitates a mechanism to enable you to review the data/information you had provided with the options to modify or delete any personal information or sensitive personal information found to be inaccurate, incorrect, or deficient. However, JimYellowpages shall not be responsible for the authenticity of the personal information or sensitive personal information supplied by you.

JimYellowpages uses commercially reasonable physical, managerial, and technical, electronic and procedural safeguards to preserve the integrity and security of your personal information. JimYellowpages shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of your Information. For this purpose, JimYellowpages adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where JimYellowpages stores your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to JimYellowpages and you do so at your own risk and you hereby waive and release JimYellowpages from any claim of damages under contract.

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using our platform, you accept the inherent security implications of data transmission over the internet which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. You are responsible for ensuring the protection of login & password records for their account. You hereby waive and release JimYellowpages from any claim of damages under contract.

JimYellowpages shall implement policies and measures to ensure that managerial, organisational, business practices and technical systems are designed in a manner to anticipate, identify and avoid harm to you.

JimYellowpages shall implement policies and measures to ensure that the technology used in the processing of personal data is in accordance with commercially accepted or certified standards.

JimYellowpages shall implement policies and measures to ensure that the legitimate interest of businesses including any innovation is achieved without compromising privacy interests.

JimYellowpages shall implement policies and measures to ensure that privacy is protected throughout processing from the point of collection to deletion of personal data and processing of personal data is carried out in a transparent manner and the interest of the data provider is accounted for at every stage of processing of personal Data.

JimYellowpages shall take reasonable steps to maintain transparency regarding its general practices related to processing personal data.

JimYellowpagesshall define and document a cyber-incident management program which addresses the data protection & privacy related incidents. The incident management program includes a clear escalation path up to the executive management, legal counsel, and the board based on type and/or severity of the data breach. It shall define a process to register all the incidents/complaints and queries related to data breach.

If you choose to use JimYellowpages, your use and any dispute over privacy is to this policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at JimYellowpages, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly and our Privacy policy will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We assure that will never materially change our policies and practices to make them less protective of your information collected in the past without your consent.